Airport's Got a Terminal Illness
I'm never gonna do this again. This is the first time I've done this on a domestic flight - you know, buy a ticket from one carrier, but the flight is in actuality "operated" by the partner airline, which makes you check in with the operating carrier. I only had a carry-on bag with my collapsable clothes. Goodness knows how they would have handled my check in baggage. American Airlines + Alaska Airlines. Lots of A's, B- service. I can understand if this was international flight which you are flying to an international port, and then checkin in there. But I'm just doing the domestic thing, I should NOT have to exit the gates, go all the way to the otherside of the airport, stand in the security line again, go through x-ray again. Taking off shoes, belts, watches, cell phone, lint. At LAX I had asked a counter lady what to do, she said it was a quick walk. Well, it was not a quick walk, and I walk pretty fast. Hassle. Did I mention the Alaska Airlines self checkin's didn't print out any boarding tickets? So I had to stand in line for that. Hassle.
On the way home from my trip, it was a layover at Norman Mineta San Jose California International Airport. That airport is a mess. I can understand why they're building a new airport. (Poster) I can't believe this is an international airport. Do you know how we exited the 737 plane? No it wasn't your standard jetway thing-a-ma-bobber we normally use. No, it's a little rinky dink stair ramp that the airport homeys just rolled right up. We're not exiting a puny Cessna people! How dare you force us to be exposed to the elements for 5 minutes as we walk in the outside heat for minutes until the actually arrival gate. Well at least there was minimal shade nearing the door. I tell ya. Well at least they had a Burger King, which I eventaully chowed down a lunch with a Double Whopper. But the large fries I got was all burnt! Well slightly burnt. How do you burn fries!? Don't you just put the fryer in the oil, turn the timer on and sit there til it goes 'Ding'? I mean c'mon people.
In conclusion, an open letter:
Dear Airlines,
To better serve your patrons, both international and domestic, I ask that you consider streamlining the process which your ticket-holders go through to avoid unnecessary hassles and lost lead time. A big hassle being having to go to a completely different terminal to re-check in on a domestic connecting flight, having to re-check in itself should not be required, and re-enter the security check points is a hassle. I don't know what all is required behind the scenes, but rest assured it these are taken care of, then will your customers be satisfied 100%.
Sincerely,
Disgruntled Customer
On the way home from my trip, it was a layover at Norman Mineta San Jose California International Airport. That airport is a mess. I can understand why they're building a new airport. (Poster) I can't believe this is an international airport. Do you know how we exited the 737 plane? No it wasn't your standard jetway thing-a-ma-bobber we normally use. No, it's a little rinky dink stair ramp that the airport homeys just rolled right up. We're not exiting a puny Cessna people! How dare you force us to be exposed to the elements for 5 minutes as we walk in the outside heat for minutes until the actually arrival gate. Well at least there was minimal shade nearing the door. I tell ya. Well at least they had a Burger King, which I eventaully chowed down a lunch with a Double Whopper. But the large fries I got was all burnt! Well slightly burnt. How do you burn fries!? Don't you just put the fryer in the oil, turn the timer on and sit there til it goes 'Ding'? I mean c'mon people.
In conclusion, an open letter:
Dear Airlines,
To better serve your patrons, both international and domestic, I ask that you consider streamlining the process which your ticket-holders go through to avoid unnecessary hassles and lost lead time. A big hassle being having to go to a completely different terminal to re-check in on a domestic connecting flight, having to re-check in itself should not be required, and re-enter the security check points is a hassle. I don't know what all is required behind the scenes, but rest assured it these are taken care of, then will your customers be satisfied 100%.
Sincerely,
Disgruntled Customer
posted by Jeffrey Chiu at
10:05 AM
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